Technical Support

Advantage features

1. Pre-sales Services

a. Bearing selection

If the end user has requirements for bearing selection and new product development, SOTOZ sales person or technical engineer will visit the end user on site to understand the working conditions of bearings, then give a total solution to the end user.

b. Training

Conduct bearing technical training seminar upon request.

c. Communication

Communicate on bearing applications and bearing features.

d. Feedback

Conduct research, feedback, processing, and resolution to common problems.

2. After-sales Services

a. Go on site and investigate the causes of bearing damage.

b. Upon request, assign SOTOZ professional after-sales service engineers to guide installation and usage of bearings on site.

c. Give solutions with repair, return or replacement of bearings.

d. Regular visit to customers for feedback.

e. Understand the use of SOTOZ products, timely discover and timely deal with possible quality problems;

f. Learn and understand customer’s requirements trend on bearings, as well as special requirements for bearing quality and performance.

g.  Collect, sort, analyze and use the information from customers.